Privacy Policy

This Privacy Policy describes how Illumiwave collects, uses, and discloses your Personal Information when you visit or make a purchase from our website https://illumiwaveco.com/ (the “Site”).

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@illumiwaveco.com or by mail using the details provided below:

Illumiwave
[Your Address]
[City, Postal Code]
[Phone Number]

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information.”

Types of Information Collected:

  • Device Information

    • Purpose of collection: To load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
    • Disclosure for a business purpose: Shared with our processor Shopify.

  • Order Information

    • Purpose of collection: To provide products or services to you, process payment information, arrange for shipping, provide invoices/order confirmations, communicate with you, and screen orders for potential risk or fraud.
    • Source of collection: Collected from you.
    • Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    • Disclosure for a business purpose: Shared with our processor Shopify.

Using Personal Information

We use your Personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Lawful Basis for Processing (EEA Residents)

Pursuant to the General Data Protection Regulation (GDPR), if you are a resident of the European Economic Area (EEA), we process your Personal Information under the following lawful bases:

  • Your consent;
  • The performance of the contract between you and the Site;
  • Compliance with our legal obligations;
  • To protect your vital interests;
  • To perform a task carried out in the public interest;
  • For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Rights’ section below.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Selling Personal Information

We do not sell Personal Information, as defined by the California Consumer Privacy Act (CCPA).

Your Rights

  • GDPR (EEA Residents): You have the right to access the Personal Information we hold about you, port it to a new service, and request that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
  • CCPA (California Residents): You have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above.
  • You can also designate an authorized agent to submit these requests on your behalf by contacting us at the address above.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use several different types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection).

We use cookies to optimize your experience on our Site and to provide our services. Blocking cookies may not completely prevent how we share information with third parties such as advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to "Do Not Track" signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Last updated: January 2, 2024